FREQUENTLY ASKED QUESTIONS
Q. What sweeteners do you use in your donuts?
A. Our donuts are made with the highest quality ingredients. Erythritol & Monk Fruit If you have a reaction to sweeteners PLEASE DO NOT try our donuts.
Q. What is your ordering/pick up schedule?
A. Our shipping orders are open Sunday, everything is baked Monday & Tuesday and all donuts are shipped Tuesday & Wednesday.
All our pick up orders are open Wednesday for Local pick ups. Our schedule is:
Q. When will you be restocking?
A. SHIPPING ORDERS OPEN EVERY SUNDAY @ 7AM MST UNTIL WE SELL OUT.
LOCAL PICK UP ORDERS OPEN EVERY WEDNESDAY @ 7AM FOR FRIDAY PICKUPS.
PLEASE DO NOT ORDER SHIPPING ON PICK UP DAYS. ORDERS WILL BE REFUNDED!
If you are interested in being notified when orders reopen please subscribe to our email list. You can do that by simply visiting our website, clicking the home tab and entering your email address into the box.
Q. I am trying to order but it won't work, what should I do?
A. If you are trying to order and it won't work its because we have sold out and you will need to wait until orders reopen.
Q. I ordered donuts but didn't get a tracking number? I need an update on my order.
A. You will be sent an email with an attached tracking number as soon as your order is shipped. If you don't see it check your spam. If you still don't see it please let us know and we will be happy to help you.
Q. I ordered donuts but don't know when they will be delivered? When should I expect my delivery?
A. We open orders Sunday & Monday until we are sold out. We bake MONDAY & TUESDAY and ship orders TUESDAY & WEDNESDAY.
We sell out quickly so there is a wait time for our donuts. There are exact dates on the very top of our order online page. Please check those if you are concerned about shipping days.
Q. My tracking # says its unavailable what does that mean?
A. USPS can take up to 12 hrs to update tracking information once shipped. If we have NOT emailed you directly about your order being delayed they are on their way to you.
Q. Why is shipping so expensive?
A. Our donuts are heavy. We ship usps priority which is 2-3 day shipping. It is by far the cheapest option for shipping for our customers.
Q. Do you ship worldwide?
A. No. We only ship within the U.S.
Q. Do you offer expedited shipping?
A. Yes upon request, the customer is responsible for the cost of express shipping.
Q. I shipped my donuts to my office but my shipment won't be there until Saturday, will they stay good?
A. Please ship to your home. We cannot be held responsible for when packages arrive. Please plan accordingly. They will not keep in warm or hot weather if left outside.
Q. Where are all of your pick up locations?
A. We only have a local Logan pick up location during the winter. In spring we are opening up a BUNCH of locations in the Ogden, Bountiful, SLC area.
Q. Do you ship out of state?
A. Yes, we sure do :)
Q. How do we store our donuts?
A. Best if refrigerated and kept in an airtight container. We have customers that will freeze them unglazed and they seem to do great that way. Keep the glazes refrigerated though for best results. THE TOPPINGS DO NEED TO BE REFRIGERATED.
Q. What's the best way to eat our donuts?
A. Any way you like! They are great cold but warming them up in the microwave for 5-10 seconds will make them soooo gooey and even more delicious.
Q. Where do you bake the donuts?
A. We have a commercial kitchen here in Logan that we bake them in.
Q. Are they baked or fried?
A. All of our donuts are baked.
Q. Do your donuts contain nuts?
A. A couple of our donut flavors do contain peanuts and other tree nuts. Please check the flavors before ordering.
Q. Can you customize my order?
A. Not at this time. We cannot customize orders in sample packs, 6 packs, etc.
Q. Do your donuts have dairy?
A. They include butter so if you are sensitive to trace amounts of milk our donuts will not work for you.
Q. Do you list your total carbs or just net carbs?
A. We break all of our recipes down into both for you.
Q. What kind of oil do you use in your donuts?
A. We only use organic high-quality coconut oil in our donuts.
Q. What kind of flour do you use in your donuts?
A. We use both coconut & almond flour. If you have an allergy to one or the other check out our flavor & nutritional page for a breakdown of flavors and ingredients.
Q. How does ordering work?
A. Orders are open weekly on Sunday at 7 am MST until we sell out. We bake Mon-Tues & Ship orders Tues-Wed.
Q. Where are you located?
A. We are based in Logan and have a local pick up location in Nibley.
Q. Is there anywhere else I can get your donuts?
A. Yep! We have donuts at Center Street Grill and Complete Nutrition in Logan as well.